We're bummed if you're not 100% satisfied with the products you received, and we gladly accept returns or exchange for the items purchased on Jwellery Factory for any reason within the specified return/exchange period i.e. 3 days of receipt. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
1. The original shipping fee and Shipping Guarantee are non-refundable.
2. If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free reverse pick-up within 3 days of receiving your order.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
• NEFT - 3 to 5 business days post refund initiation
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
• PayU Wallet: Within 2 to 3 days
Any Disputes regarding the refund, kindly mail us at email@example.com